Asia Pacific Region Technical Support
Information Builders strives to build long-term partnerships and deliver excellent support to all of its customers. Our commitment and resources allow us to handle myriad issues for WebFOCUS and iWay customers at anytime and from anywhere in the world.
Information Builders’ customers receive software releases throughout the year and are encouraged to call our support center to ask questions or report issues. Each case is logged into our support tracking system, where we continually add comments until the case is resolved. A customer can open a case through our technical support website (techsupport.ibi.com) or by calling the Customer Response Centre.
Customer Response Centre
Phone: 1800 335 673 (from within Australia)
Phone: +61 3 9631 7998 (from outside Australia)
Fax: 1800 819 202 (from within Australia)
Fax: +61 3 9631 7999 (from outside Australia)
24x7 Global Support
Phone: 0011 800 7366 1000 (from within Australia)
Phone: +1 212 736 6130 (from outside Australia)
Answers from the WebFOCUS Community
Customers can also post questions to our Focal Point forum, where they can obtain input from other customers who have cumulatively 75,000 years of experience with our products. In many cases, somebody has encountered a similar issue and is willing to share what they learned. The community welcomes input in this open exchange of ideas.
Customer satisfaction and excellence
Thousands of customers have found our services to be of the highest caliber. They reported that we not only resolved their issue, but also helped them to learn more about our products. Over the past year, our customer satisfaction received a 93 percent positive rating, and our Premium support service garnered a 98 percent positive rating during the last quarter.
In recent months, Information Builders Support has been recognized at two American Business Award ceremonies.
A growing number of websites are powered by Information Builders technology. Visit out Customer App Gallery to see how our customers are utilizing WebFOCUS.