Asia Pacific Region Technical Support
| Customer Support Services - InfoResponse Online |
|
|---|---|
| Before You Contact Support | Information Checklist |
| Online Support | InfoResponse Online |
| Regional Support Level 10 2 Queen Street, Melbourne, VIC 3000 |
|
|---|---|
| Phone | 1800 335 673 (from within Australia) |
| +61 3 9631 7998 (from outside Australia) | |
| Fax | 1800 819 202 (from within Australia) |
| +61 3 9631 7999 (from outside Australia) | |
| Hours of Operation | 9:00am to 5:00pm Australian Eastern Time, Monday to Friday (also see Holiday Schedule) |
| 24x7 Global Support |
|
|---|---|
| Phone | 0011 800 7366 1000* (from within Australia) |
| +1 212 736 6130 (from outside Australia) | |
| Fax | 03 9631 7999 (from within Australia) |
| Hours of Operation | 24 hour coverage, 365 days a year for severity 1, production down situations and Level 1, best-effort support for all other issues. |
| Language | English Only |
| Eligibility | InfoResponse Extended and Premium customers. This includes what were previously known as Silver and Gold InfoResponse customers. |
Asia Pacific Regional Support Center Weekday Holidays for:
2010
- Fri., 1 January, 2010 - New Year's Day
- Tue., 26 January, 2010 - Australia Day
- Mon., 8 March, 2010 - Labour Day - Victoria (Melbourne)
- Fri., 2 April, 2010 - Good Friday
- Mon., 5 April, 2010 - Easter Monday
- Mon., 26 April, 2010 - Anzac Day Observed
- Mon., 14 June, 2010 - Queen's Birthday
- Mon., 4 October, 2010 - Labour Day - NSW (Sydney)
- Wed., 3 November, 2010 - Melbourne Cup Day (Melbourne)
- Mon., 27 December, 2010 - Christmas Day Observed
- Tue., 28 December, 2010 - Boxing Day Observed
*If you experience problems calling this number from within Australia dial 1411 before dialing this number.
