Professional Services

The principal goal of Information Builders Professional Services is to help our customers realise rapid ROI by working in partnership to deliver quick wins and lasting business value.

The skills and experience of the Professional Services team are an integral part of the solutions we offer, we have credibility gained in most industry sectors and functional business areas and we pride ourselves on our high level of successful delivery and customer satisfaction.

All customers are unique and have different and specific support requirements when implementing new technology and business systems, even the same customer may have differing requirements over time.

Our approach is founded on a large pool of offerings that we prefer to tailor to individual customer requirements and plans.

We are proficient in all aspects of a project lifecycle from feasibility study to implementation, training and support and so are equally comfortable in offering end-to-end services as in providing for skills gap or resource shortfall.

Technical Support

Our Technical Support team have strong skills in the areas of technical architecture, software installation and configuration and they provide on-going technical support to Information Builders and iWay Software customers.

Consulting

Our Consultancy team has a track record of delivering Business Intelligence and Integration applications in a wide variety of industry sectors and functional areas.

All Consultancy assignments we undertake are managed according to an agreed set of objectives and specified deliverables. Our focus in on delivering business value productively, effectively and rapidly in collaboration with customers' team.

Training

Information Builders training is developed and delivered by Consultants with hands on experience of applying the product functionality to real world business solutions.

Both public and on-site courses are available from a large syllabus of training modules, these are designed to cater for the skills requirements of different types of roles and responsibilities within our customer organisations.

This modular approach means that both the business and IT personnel can become rapidly effective whilst still providing for longer team development of skills to address complect business and technical requirements.